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More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.
CHANGES BY THE COMPANY
In case the property could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original property by other with the same or superior characteristics, without any additional payment.
DATA PROTECTION (Organic Law 15/1999 of 13th December )
In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.
This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website? When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.
When do we collect information? We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.
How do we use your information? We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To improve our website in order to better serve you. • To quickly process your transactions. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions. • Process reservations and to send information and updates pertaining to orders • We may also send you additional information related to your product and/or service.
How do we protect visitor information? Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.
Third Party Disclosure We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Third party links At this time, we do not include or offer third party products or services on our website.
Questions If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.
Spacious and luxurious apartment with ocean view, ideal for traveling with friends or family. It has everything you need to enjoy Acapulco in a big way. With direct access to the beach, bedding services, umbrellas, children's games, clubhouse, spa, gym, swimming pools, tennis court and paddle tennis court. Surveillance 24 hours and cleaning and cooking service during your stay if you wish at an additional charge.
Bedrooms:
- The master suite features a plush king-size bed, that offers direct access to a private balcony with ocean view. The en-suite bathroom boasts a lavish soaking tub, perfect for unwinding after a day of exploration.
- The three additional bedrooms are equally inviting, each offering comfortable sleeping arrangements and their own attached bathrooms (except one where the bathroom is in the corridor). No need to wait for your turn in the shower; everyone can enjoy the luxury of their private space.
The huge terrace offers you both the possibility to enjoy the sun while relaxing or eating at the spacious dining table.
The residence has amazing amenities:
1. Private Beach Access: Enjoy direct access to a pristine, private beach where you can bask in the sun, swim in the clear waters of the Pacific Ocean, or take leisurely strolls along the shore.
2. Sparkling Infinity Pool: Our infinity pool offers breathtaking views of the ocean, providing the perfect setting to relax, cool off, or simply soak up the sun while overlooking the picturesque coastline.
3. World-Class Spa: Pamper yourself with rejuvenating spa treatments and massages in our on-site spa facility, where skilled therapists will help you unwind and rejuvenate.
4. Fitness Center: Stay active and maintain your workout routine in our state-of-the-art fitness center equipped with modern exercise machines and free weights.
5. Tennis Courts: Challenge friends or family to a friendly match on our well-maintained tennis courts, surrounded by lush tropical gardens.
6. Gourmet Dining: Savor delectable cuisine at our on-site restaurant, where talented chefs craft dishes inspired by both local flavors and international cuisine. Enjoy your meals with stunning ocean views.
7. 24-Hour Concierge Service: Our dedicated concierge team is available around the clock to assist you with any requests, whether it's booking reservations, arranging transportation, or providing local recommendations.
8. Secure Parking: Rest easy knowing your vehicle is safe in our secure parking facility, allowing you to explore Acapulco with peace of mind.
9. Wi-Fi: Stay connected with complimentary high-speed Wi-Fi throughout the residence, allowing you to share your vacation moments and keep in touch with loved ones.
10. Kids' Club: Families traveling with children will appreciate our Kids' Club, where young ones can engage in fun activities while under the supervision of our experienced staff.
When making your reservation with us, consider that you are accepting the following regulations pertaining to the resort, which under no circumstances will the owners of the apartment be held responsible:
1) mandatory use of bracelets to have access to the common areas (delivered at the reception of the clubhouse)
2) personal security (escorts) cannot enter common areas, they can only be outside the residential
3) Every motor vehicle must be driven by an adult with a permit issued by traffic safety
4) Visits are not allowed either in the apartment or in the common areas
Table of fines according to infraction:
A) the use of coolers and towels other than white in the pool is prohibited:
$3,000 2nd warning (we will provide you with the right towels)
B) the use of inflatables greater than 120 cm is not allowed:
$3,000 2nd warning
C) Do not hang towels or clothes on the outside (railings, balconies or windows): $3,000 2nd warning.
D)Alter the tranquility of the condominiums or excessive noise (parties):
$5,000 2nd warning.
E) Throw trash around balconies and spit on neighbors' terraces:
$5,009 2nd warning.
F) Drive at speeds greater than 25 km/hr in the parking lot: $2,000 2nd warning.
G) use of common areas without bracelets $1,500 per person
H) park in a foreign place or destined or reserved: $2,000 2nd warning